We are looking for an IT Business Systems Analyst  to join our team:

Purpose:

Provide functional support for JD Edwards ERP with focus on After Market Service (service management, manufacturing and inventory). Work closely with Business Subject Matter Experts and end users to understand their process and procedures, collect requirements for new functionalities.

Key Job Accountabilities:

Serve as a point of contact for the business and manage the relationship to optimize Operational Excellence and ensure Customer Service Excellence, including accountability for customer satisfaction.

Contribute as a global team member to develop or deploy enterprise solutions. Represent the business by collaborating with all IT Teams (e.g. Infrastructure, Development, Service Desk) to ensure the solution meets business expectations.

Exercise business process and tool knowledge related to assigned area to provide Level 1&2 End User support, while ensuring that annual objectives are met, IT Principles/Procedures are followed, and IT Service Levels (OLAs) are attained. Perform incident trend analysis to make product improvement recommendations.

Deliver assignments on time and with high quality.  Actively participate in Functional User Groups and other meetings by sharing common problems and solutions across multiple sites/regions, providing user request updates, and managing priorities of upcoming demands.

Additional Accountabilities:

Systems Configuration: Responsible for configuring systems, where needed, to accommodate system changes related to support, project, and enhancement activities.  Regulatory Compliance: Ensure that solutions support Plexus and customer policies surrounding key controls and compliance, such as SOX, ITAR, EAR, FDA, and others as appropriate.

Education/Experience Qualifications:

A Bachelor’s degree is preferred.

Three (3) years of related experience is preferred in ERP support and customization..

Experience in computing systems or IT support is desirable.

Oradea, Bihor, Romania

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