Responsibilities:

 

  • Receive inbound calls/ e-mails/chats from employees with the goal of resolving the inquiry/issue on the first contact, by informing correctly (to not deliver wrong information related to the HR questions);
  • Effectively utilize internal systems and tools to document, troubleshoot and resolve inquiries/issues;
  • Monitor & track issues for updates to ensure effective issue resolution, if necessary by contacting the relevant person who can help to solve the inquiries/issues;
  • Act promptly and effectively within prescribed service levels to ensure very good service delivery;
  • Provide follow-up on issues in an effective and time sensitive manner;
  • Make outbound calls to employees as required;
  • To keep the confidentiality of the information handled;
  • Complete call logs and produce call reports;
  • Work on and support key employee life cycle processes such as new hires, data management, absence management, organization changes and leavers;
  • Be part of a team that actively seeks customer feedback to improve levels of service.

 

 

Requirements:

•Advanced knowledge of Spanish and English languages;

•Very good verbal and written communication abilities;

•Listening skills;

•Problem analysis and problem solving;

•Customer service orientation;

•Organizational skills;

•Attention to detail;

•Judgment;

•Adaptability;

•Team work;

•Stress tolerance;

•Good PC skills : Excel, Word.

 

How can you apply?

Only selected candidate will be called for interview.

* Candidates will be selected with criteria of non discrimination based on race, color, religion, sexual orientation, ethnicity, disability, pregnancy, marital status or political affiliations.